Atomic proudly powers in-app engagement for
Atomic.io – The only actionable in-app customer engagement platform
The only
secure
personalised
actionable
customer engagement platform
Sharpen messaging in your most important digital channel - your mobile or web app.
We gathered insights from the top customer engagement leaders in Australia
Atomic gets
stuff done.
94
%
average read rate
42
%
conversion
In-app sits at the heart of the next generation of customer engagement
FROM ENGAGING
outside the app
Current generation customer engagement focuses on delivering messages via inboxes, around the web, or high-touch staff-assisted channels.
TO ENGAGING
inside the app
When engaging with organizations – customers spend over 90% of their time inside secure digital channels. This enables organisations to drive targeted, high-trust, highly personalised experiences inside the channel their customers love.
WHAT ATOMIC DOES
Right time, right place
Atomic brings your customers back into your most important channel to action their tasks – the mobile or web app.
Watch Atomic in action 👆 then
Personalised
Secure
Actionable
Personalised
todo...
Secure
Actionable
FEATURED CustomerS
Customer engagement success stories
Learn how the most customer-centric organisations are revolutionising the way they engage with customers by leveraging in-app messaging
KiwiWealth
Figured
BNZ
SS&C Health
Southern Cross
Foodstuffs
KiwiWealth
“Engaging customers in an actionable habit sits at the heart of our retention and growth strategy. We could have spent years building this capability ourselves but wanted to keep up with our customers’ needs. So it was crucial that we got a great experience to market quickly… Atomic allowed us to get up and running in a month.”
Richard Phillips • Head of Growth
Kiwi Wealth
Figured
“We needed to reduce friction and complexity for our users in the middle of a particularly complex workflow, using atomic meant we could address this for customers significantly quicker than if we’d built it inhouse.”
Richard Wyke • Chief Product Officer
Figured
BNZ
“With the increasing urgency to push the bank to a digital first operating model, more and more of the interactions around product servicing, compliance and general customer support need to be digitized in a way that makes things easy for our customers. Atomic has provided us an efficient and effective path forward to solve this problem, across channels, and to help us avoid the pitfalls of trying to build this ourselves. The crew at Atomic has been incredibly supportive and proactive in getting us to this point in our journey.”
Nick Fantham Digital • Product Manager
BNZ
SS&C Health
“We chose Atomic to sit at the heart of our platform, powering the mission-critical proactive in-app patient engagement and actionable messaging layer, because it gives our customers unparalleled power and flexibility. Only Atomic offers a highly secure, HIPAA compliant, low-code enterprise-cloud platform that integrates seamlessly inside our digital experience platform.”
Daniel DelMastro • Chief Executive Officer
SS&C Health
Southern Cross
“In a world of giant MarTech platforms, sunk integration costs and high SaaS fees, Atomic is a light-weight, complementary tool that helps us get value from what we’ve already invested in, and be right where our customers need us. Atomic is a game-changer for health insurance businesses. It lets you shift critical, sensitive customer interactions away from email and into app. The messages are interactive, and completely traceable.”
Regan Savage • Head of Marketing & Engagement
Southern Cross Health Insurance
Foodstuffs
“Our customers wanted a better way to take action and we wanted to do this the best way possible. Atomic was the obvious choice and was far more effective and scalable than other options.”
Paul Bartlett • Head of Customer Channels
Foodstuffs North Island
The Atomic platform
Empower every customer to do more in your app
Rapidly leverage existing customer data to send personalized, secure, actionable notifications that help your customers get things done instantly.
The Atomic platform makes it easy to use your existing customer, marketing and transactional data to create bite-sized actionable experiences that live inside your app.
The Atomic workflow
Accelerate your marketing and digital teams
Give your marketing and digital teams a more effective way to connect with customers. No more unconnected data, complex delivery constraints or deprioritization of customer communication.
Atomic’s low-code development platform and advanced native software development kits rip the cost and complexity out of shipping, tracking, and optimizing bite-sized interactive experiences.
THE ATOMIC SOLUTION
Unlock your app’s full potential
Apps are the only digital channel where you can offer highly-secure, deeply personalised customer interaction.
Atomic enables you to finally put your apps at the heart of your engagement strategy.
Featured resources
The Customer Engagement Spotlight 2023
Understand your customers needs. Based on cross industry insights gained for Australia’s top customer engagement leaders and executives.
The Future of Apps Series with Rod Drury, founder of Xero.
In today’s fast-paced landscape, organisations need to move quickly and leverage what they know about their customers, investment in data and the potential for automation.
How to help your customers avoid falling victim to scammers
The ACCC’s latest Targeting Scams Report has revealed that Australians lost a record $2 billion to scams in 2021. How can you create safer pathways for customer engagement?