Case Studies –

Case Studies

Our customers are leading the charge in world class customer engagement practices. Explore below 👇

proudly powering in-app engagement for

Featured Story

Kiwi Wealth

KiwiWealth (part of Fisher Funds), NZ’s leading Wealth Management and Superannuation provider, achieves 25% increase in customer response and uptake of digital advice tools in-app.

More Customer Stories

“We needed to reduce friction and complexity for our users in the middle of a particularly complex workflow, using atomic meant we could address this for customers significantly quicker than if we’d built it inhouse.”

Richard Wyke • Chief Product Officer 

“With the increasing urgency to push the bank to a digital first operating model, more and more of the interactions around product servicing, compliance and general customer support need to be digitized in a way that makes things easy for our customers. Atomic has provided us an efficient and effective path forward to solve this problem, across channels, and to help us avoid the pitfalls of trying to build this ourselves. The crew at Atomic has been incredibly supportive and proactive in getting us to this point in our journey.”

Nick Fantham Digital • Product Manager

“We chose Atomic to sit at the heart of our platform, powering the mission-critical proactive in-app patient engagement and actionable messaging layer, because it gives our customers unparalleled power and flexibility. Only Atomic offers a highly secure, HIPAA compliant, low-code enterprise-cloud platform that integrates seamlessly inside our digital experience platform.”

Daniel DelMastro • Chief Executive Officer
SS&C Health

“In a world of giant MarTech platforms, sunk integration costs and high SaaS fees, Atomic is a light-weight, complementary tool that helps us get value from what we’ve already invested in, and be right where our customers need us. Atomic is a game-changer for health insurance businesses. It lets you shift critical, sensitive customer interactions away from email and into app. The messages are interactive, and completely traceable.”

Regan Savage • Head of Marketing & Engagement
Southern Cross Health Insurance

“Our customers wanted a better way to take action and we wanted to do this the best way possible. Atomic was the obvious choice and was far more effective and scalable than other options.”

Paul Bartlett • Head of Customer Channels

Foodstuffs North Island

Explore resources:

The Customer Experience: MarTech and Data 2023

Build trust by leveraging MarTech and data. Explore how to match leadership priorities to emerging customer expectations. 

The Customer Engagement Spotlight 2023

Understand your customers needs. Based on cross industry insights gained for Australia’s top customer engagement leaders and executives.

The Future of Apps Series with Rod Drury, founder of Xero.

In today’s fast-paced landscape, organisations need to move quickly and leverage what they know about their customers, investment in data and potential for automation.


Unlock your app’s full potential

Apps are the only digital channel where you can offer highly-secure, deeply personalised customer interaction. Atomic enables you to finally put your apps at the heart of your engagement strategy.
Cut through with engaging in-app announcements
Securely send personalized updates in-app
Build customer confidence through bite-sized learning
Use your most secure channel to send urgent and actionable alerts
Get customers up and running faster
Influence behavior with subtle suggestions
Eliminate the friction of getting things done
Improve the conversion of targeted offers
Share personalized insights to motivate and engage

Let’s talk about you

Get in touch today to discuss your customer experience challenges and opportunities – and see how Atomic can help.