Join the Team!
Join us and help improve how organisations engage with their customers in digital channels. Together we’ll challenge old, broken ideas about customer engagement, and introduce a modern, respectful and highly effective new approach.
Job Title e.g. Customer Advocate
Country e.g. New Zealand
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Atomic.io is growing fast, and we’re introducing an exciting new capability to help us scale. We are looking for someone to join our Customer Success team as a Customer Advocate to ensure that we continue to deliver a best-in-class customer experience, help our customers rapidly onboard into Atomic.io, and help them with education or technical issues as they build their mastery of Atomic.io and unlock value.
Atomic.io has an apparent vision: to continue to be the leading SaaS platform for sending timely, personalised and secure messages to customers inside mobile and web apps, resulting in the customer taking action directly in the message. We have developed an innovative product that combines the power of data in in-app messaging, a rich user interface, and deep analytics to drive a level of in-app engagement never seen before.
Atomic.io has experienced rapid growth and has customers in multiple geos. It’s critical to our development that we bring motivated, focused, helpful, and performance-oriented technical and customer-focused expertise to our Customer Success team to help ensure customers get the total value out of Atomic.io.
Position Overview
As a Customer Advocate, you’ll provide an excellent experience for customers both on and onboarding onto Atomic.io, advising them on how to expand their use case and capability adoption and nurturing them to advocate for Atomic.io across their networks. The role reports to the Head of Customer Success, though it is cross-functional, working closely with the Engineering, Product and Sales teams.
You’ll learn the Atomic.io product in detail, including its business, technical features, and functions. You will interact with customers, address inquiries, provide solutions, and help troubleshoot customer challenges. You will focus fiercely on decreasing our customers’ time to value Atomic.io and helping them firmly establish Atomic.io within their impact channels, websites and authenticated applications.
Responsibilities
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Qualifications
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Preferred qualifications
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Benefits and Enablement
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Interested?
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If you’d like to apply for this role, please email your CV as well as a brief outline of what interests you about the role and working at Atomic.io to careers@atomic.io. If you’re interested but not quite ready to apply, don’t hesitate to reach out to learn more.