Atomic.io is growing fast, and we’re introducing an exciting new capability to help us scale. We are looking for someone to join our Customer Success team as a Customer Advocate to ensure that we continue to deliver a best-in-class customer experience, help our customers rapidly onboard into Atomic.io, and help them with education or technical issues as they build their mastery of Atomic.io and unlock value.

Atomic.io has an apparent vision: to continue to be the leading SaaS platform for sending timely, personalised and secure messages to customers inside mobile and web apps, resulting in the customer taking action directly in the message. We have developed an innovative product that combines the power of data in in-app messaging, a rich user interface, and deep analytics to drive a level of in-app engagement never seen before.

Atomic.io has experienced rapid growth and has customers in multiple geos. It’s critical to our development that we bring motivated, focused, helpful, and performance-oriented technical and customer-focused expertise to our Customer Success team to help ensure customers get the total value out of Atomic.io.

Position Overview

As a Customer Advocate, you’ll provide an excellent experience for customers both on and onboarding onto Atomic.io, advising them on how to expand their use case and capability adoption and nurturing them to advocate for Atomic.io across their networks. The role reports to the Head of Customer Success, though it is cross-functional, working closely with the Engineering, Product and Sales teams. 

You’ll learn the Atomic.io product in detail, including its business, technical features, and functions. You will interact with customers, address inquiries, provide solutions, and help troubleshoot customer challenges. You will focus fiercely on decreasing our customers’ time to value Atomic.io and helping them firmly establish Atomic.io within their impact channels, websites and authenticated applications.

Responsibilities

• Provide an excellent experience for users of the Atomic.io platform with an emphasis on scaling the technical use of the platform by providing materials that allow prospects and customers to understand the product. (Approx 70% of your focus)
• To provide an excellent product experience by overseeing and collaborating with the Tech Support team to resolve technical and product issues as they arise. (Approx 15% of your focus)
• Work with Product and Engineering to produce documentation, short form and videos to scale customer mastery of Atomic.io, increasing adoption of both people and capabilities (10% of your focus)
• Assist the sales team with technical aspects of pre-sales (5% of your focus)

Qualifications

• Strong engineering skills, with a minimum of 3 years of experience in the software industry, working as a developer, evangelist, or solution architect.
• Experienced or comfortable presenting and leading meetings with customer teams
• Strong technical writing skills; ability to communicate complex ideas and concepts.
• Exceptional social and networking skills; a desire to engage with and meet people in various technology communities.

Preferred Qualifications

• Experience in Engineering, Product Design, User Experience (UX), and Developer Experience (DX).
• A deep passion for inspiring and educating fellow developers about the possibilities of secure in-app notifications. 
• Flexibility and willingness to work in a dynamic startup environment.
• Ability and willingness to travel occasionally and work irregular hours if required.

Benefits and Enablement

• Mentoring and guidance by polished and experienced team leaders 
• This role provides a fantastic opportunity to create and shape the future of Customer Advocacy in scaling startup 
• Competitive remuneration 
• Flexible time off 
• A deep passion for inspiring and educating fellow technologists about the possibilities of secure in-app notifications.

Interested?

If you’d like to apply for this role, please email your CV as well as a brief outline of what interests you about the role and working at Atomic.io to careers@atomic.io. If you’re interested but not quite ready to apply, don’t hesitate to reach out to learn more.